Return policy
At HEKA, we are committed to providing an exceptional sleep experience. If you are not satisfied with your purchase, we offer a 30-night worry-free trial under the following conditions:
HEKA 30-night worry-free trial
You may request a return within 30 days of purchase. The product must be in its original condition and packaging.
Orders can be canceled within 3 days after purchase. After this period, the product enters the production process and can no longer be canceled or returned.
If the product has a non-human-related quality issue, HEKA offers a 30-night worry-free return for both standard and customized products.
Refund process
Returned products will be inspected and verified. Once confirmed, the refund will be processed within 7-10 business days back to your original payment method.
Return shipping costs
HEKA offers free return shipping in most areas. If you are located in a remote or hard-to-reach area, returns are available, but complimentary return shipping may not apply. Please contact us in advance to confirm whether your address is eligible and to receive your return label.
How to request a return
1. Contact HEKA Customer Support Team: support@hekasleep.com
2. Provide your order number and relevant details.
3. We will issue a return label and provide further return instructions.
4. Once we receive and inspect and verify the condition of the returned product, we will process the refund.
We trust that your experience with HEKA has brought you closer to truly restorative sleep. Should you have any questions, our team is always here to assist you.
