Terms of sale

1. Introduction

Welcome to HEKA! By placing an order on our website or through authorized retailers, you agree to the following sales terms. These terms apply to all transactions made through our official website and retail stores.

2. Order process

Placing an Order: You can purchase the HEKA AI Mattress through our official website or at over 630 retail stores worldwide.

Order Confirmation: After placing your order, you will receive a confirmation email. This indicates that we have received your request but does not guarantee order acceptance.

Order Acceptance:

For standard products, HEKA reserves the right to accept or cancel any order at its discretion. Orders are considered accepted once they have been shipped.

For customized products, cancellations are not allowed after 3 days from the order date, as production begins after this period.

3. Pricing & Payment

Pricing: All prices are listed in USD unless stated otherwise. Prices are subject to change but will not affect confirmed orders.

Payment Methods: We accept credit cards, debit cards, PayPal, and other payment methods displayed at checkout.

Taxes & Duties: Applicable taxes and duties are calculated at checkout based on the shipping address.

4. Shipping & Delivery

Delivery Time: Delivery time depends on your location, typically ranging from 30 to 45 calendar days, excluding remote areas.

International Shipping: Customs duties, tariffs, and taxes may apply and are the responsibility of the customer.

5. Returns & Refunds

HEKA offers a 30-night worry-free trial to help you experience truly restful, personalized sleep in the comfort of your home. Not the right fit? No worries — we've got you covered. Check our Return Policy for details.

6. Limitation of liability

HEKA is not liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products. Our liability is limited to the purchase price of the product.

7. Governing law

Although HEKA operates in multiple countries and regions, these Terms of Sale are governed by the laws of the State of California, U.S.A., without regard to its conflict of law principles. However, if mandatory consumer protection laws in your country of residence provide you with additional rights, those rights shall not be affected.